Quick answer
Direct answer
Risk scores
| CVSS metric | What it means |
|---|---|
| Attack vector (AV:N) | Network: reachable remotely |
| Attack complexity (AC:L) | Low complexity |
| Privileges required (PR:L) | Low privileges required |
| User interaction (UI:N) | No user interaction |
| Scope (S:U) | Scope unchanged |
| Confidentiality (C:L) | Low confidentiality impact |
| Integrity (I:H) | High integrity impact |
| Availability (A:L) | Low availability impact |
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L
About Freescout
CVE-2026-39384 affects Freescout, a product from Freescout. Before acting, confirm where Freescout runs in your estate, who owns it and whether it is reachable from the internet, because exposure decides real risk more than the score alone.
What the flaw is
In plain terms: FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212.
The weakness class is Insecure Direct Object Reference. Changing an ID in a request exposes another user's data.
Based on its CVSS vector, the flaw can be reached over the network, needs some level of access, and needs no user interaction. Apply the vendor fix and confirm exposure on internet facing and business critical assets first.
Affected versions and timeline
| Field | Detail |
|---|---|
| Product | Freescout |
| Affected versions | Freescout before 1.8.212 |
| Published | Apr 7, 2026 |
| Last modified | Jun 17, 2026 |
| Added to CISA KEV | Not listed |
| Assigning CNA | security-advisories@github.com |
How to detect it
- Inventory every instance of Freescout and record the running version against the affected range above.
- Check external attack surface scans for internet facing instances of the component.
- Review logs on affected systems for unusual requests, errors or new processes around the vulnerable function.
- Confirm with an authenticated vulnerability scan once your scanner has a check for this CVE.
How to fix it
- Apply the fixed version of Freescout named in the vendor advisory.
- If patching must wait, restrict network access to the affected service and put it behind authentication or a web application firewall rule.
- Rescan after the change to prove the exposure is gone, then close the ticket.
CTEM action plan
| CTEM stage | What to do for this CVE |
|---|---|
| Scope | Add every business service that depends on Freescout to the current CTEM cycle. |
| Discover | Find all instances, including shadow and cloud deployments, and record versions and exposure. |
| Prioritize | Rank using EPSS and CVSS together with asset exposure and business impact. |
| Validate | Confirm the flaw is reachable and exploitable in your environment and that compensating controls work. |
| Mobilize | Assign the fix to the asset owner with a due date matched to the priority, then verify closure. |
CWE References
- CWE-639: Insecure Direct Object Reference More CVEs with this weakness
Technical References
Frequently asked questions
Related CVEs
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can access diagnostic and system tools that should be restricted to administrators. The /system/cron endpoint relies on a static MD5 hash derived from the APP_KEY, which is exposed in the response and logs. Accessing these endpoints reveals sensitive server information (Full Path Disclosure), process IDs, and allows for Resource Exhaustion (DoS) by triggering heavy background tasks repeatedly without any rate limiting. The cron hash is generated using md5(APP_KEY . 'web_cron_hash'). Since this hash is often transmitted via GET requests, it is susceptible to exposure in server logs, browser history, and proxy logs. Furthermore, the lack of rate limiting on these endpoints allows for automated resource exhaustion (DoS) and brute-force attempts. Version 1.8.213 fixes the issue.
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