Quick answer
Direct answer
Risk scores
| CVSS metric | What it means |
|---|---|
| Attack vector (AV:N) | Network: reachable remotely |
| Attack complexity (AC:L) | Low complexity |
| Privileges required (PR:N) | No privileges required |
| User interaction (UI:N) | No user interaction |
| Scope (S:U) | Scope unchanged |
| Confidentiality (C:N) | No confidentiality impact |
| Integrity (I:L) | Low integrity impact |
| Availability (A:H) | High availability impact |
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:L/A:H
About Solarwinds Web Help Desk
CVE-2026-28299 affects Solarwinds Web Help Desk, a product from Solarwinds. Before acting, confirm where Solarwinds Web Help Desk runs in your estate, who owns it and whether it is reachable from the internet, because exposure decides real risk more than the score alone.
What the flaw is
In plain terms: SolarWinds Web Help Desk is found to be affected by a denial-of-service vulnerability, which when exploited, could cause the Web Help Desk server to crash due to insufficient memory.
The weakness class is Allocation Without Limits. Resources are allocated without a cap.
Based on its CVSS vector, the flaw can be reached over the network, needs no login, and needs no user interaction. Apply the vendor fix and confirm exposure on internet facing and business critical assets first.
Affected versions and timeline
| Field | Detail |
|---|---|
| Product | Solarwinds Web Help Desk |
| Affected versions | Web Help Desk before 2026.2 |
| Published | Jun 2, 2026 |
| Last modified | Jul 22, 2026 |
| Added to CISA KEV | Not listed |
| Assigning CNA | psirt@solarwinds.com |
How to detect it
- Inventory every instance of Solarwinds Web Help Desk and record the running version against the affected range above.
- Check external attack surface scans for internet facing instances of the component.
- Review logs on affected systems for unusual requests, errors or new processes around the vulnerable function.
- Confirm with an authenticated vulnerability scan once your scanner has a check for this CVE.
How to fix it
- Apply the fixed version of Solarwinds Web Help Desk named in the vendor advisory.
- If patching must wait, restrict network access to the affected service and put it behind authentication or a web application firewall rule.
- Rescan after the change to prove the exposure is gone, then close the ticket.
CTEM action plan
| CTEM stage | What to do for this CVE |
|---|---|
| Scope | Add every business service that depends on Solarwinds Web Help Desk to the current CTEM cycle. |
| Discover | Find all instances, including shadow and cloud deployments, and record versions and exposure. |
| Prioritize | Rank using EPSS and CVSS together with asset exposure and business impact. |
| Validate | Confirm the flaw is reachable and exploitable in your environment and that compensating controls work. |
| Mobilize | Assign the fix to the asset owner with a due date matched to the priority, then verify closure. |
CWE References
- CWE-770: Allocation Without Limits More CVEs with this weakness
Technical References
Frequently asked questions
Related CVEs
An Insecure Direct Object Reference (IDOR) vulnerability exists in Serv-U, which when exploited, gives a malicious actor the ability to execute native code as a privileged account. This issue requires administrative privileges to abuse. On Windows deployments, the risk is scored as a medium because services frequently run under less-privileged service accounts by default.
A type confusion vulnerability exists in Serv-U which when exploited, gives a malicious actor the ability to execute arbitrary native code as privileged account. This issue requires administrative privileges to abuse. On Windows deployments, the risk is scored as a medium because services frequently run under less-privileged service accounts by default.
A type confusion vulnerability exists in Serv-U which when exploited, gives a malicious actor the ability to execute arbitrary native code as privileged account. This issue requires administrative privileges to abuse. On Windows deployments, the risk is scored as a medium because services frequently run under less-privileged service accounts by default.
A broken access control vulnerability exists in Serv-U which when exploited, gives a malicious actor the ability to create a system admin user and execute arbitrary code as a privileged account via domain admin or group admin privileges. This issue requires administrative privileges to abuse. On Windows deployments, the risk is scored as a medium because services frequently run under less-privileged service accounts by default.
node-tar is a tar archive manipulation library for Node.js. Prior to 7.5.19, node-tar does not enforce hard upper bounds on total decompressed data, entry counts, or decompression ratio in extraction and parsing paths such as src/extract.ts, allowing a small crafted gzip bomb to exhaust disk space and CPU. This issue is fixed in version 7.5.19.
urllib3 is an HTTP client library for Python. From 1.10.3 until 2.8.0, the HTTPResponse.read_chunked and HTTPResponse.stream methods can allocate unbounded memory because the streaming chunk parser buffers the chunk-size field until newline or EOF without a length bound. The trigger is that a malicious server returns Transfer-Encoding: chunked followed by a very long run of bytes without a newline. The attack mechanism is that a malicious HTTP server sends a very long unterminated chunk-size line. The impact is that unbounded memory allocation can exhaust the client process. This issue is fixed in version 2.8.0.
Earn your free CTEM certification.
Learn to scope, prioritize, validate and mobilize fixes for CVEs like CVE-2026-28299 with a free CTEM certification.
Beginner / Practitioner / Program Leader
Explore certifications