Quick answer
Direct answer
Risk scores
| CVSS metric | What it means |
|---|---|
| Attack vector (AV:N) | Network: reachable remotely |
| Attack complexity (AC:L) | Low complexity |
| Privileges required (PR:L) | Low privileges required |
| User interaction (UI:N) | No user interaction |
| Scope (S:U) | Scope unchanged |
| Confidentiality (C:H) | High confidentiality impact |
| Integrity (I:H) | High integrity impact |
| Availability (A:H) | High availability impact |
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
About Export and Import Users and Customers
CVE-2026-104368 affects Export and Import Users and Customers. Before acting, confirm where Export and Import Users and Customers runs in your estate, who owns it and whether it is reachable from the internet, because exposure decides real risk more than the score alone.
What the flaw is
In plain terms: The Export and Import Users and Customers plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 2.7.5 via the plugin's own export and re-import workflow. The vulnerability exists because of a CSV escape-character mismatch between the exporter and the importer: class-csvwriter.php writes cells with fputcsv() using PHP's default backslash (\) escape character, while class-csvreader.php parses the same file with fgetcsv() using a double-quote (") as the escape character. As a result, a crafted value stored in a Subscriber's Biographical Info field — containing a backslash-quote sequence followed by a newline — is written as a single quoted CSV field but parsed back as two separate rows on import. The injected second row is then processed by hf_create_customer() as a new user record whose user_login, user_pass, user_email, and role are entirely attacker-controlled, allowing the creation of an arbitrary Administrator account. This makes it possible for authenticated attackers with Subscriber-level access and above to escalate their privileges to Administrator.
Based on its CVSS vector, the flaw can be reached over the network, needs some level of access, and needs no user interaction. Apply the vendor fix and confirm exposure on internet facing and business critical assets first.
Affected versions and timeline
| Field | Detail |
|---|---|
| Product | Export and Import Users and Customers |
| Affected versions | See the vendor advisory under Technical References |
| Published | Oct 30, 2026 |
| Last modified | Oct 30, 2026 |
| Added to CISA KEV | Not listed |
| Assigning CNA | security@wordfence.com |
How to detect it
- Inventory every instance of Export and Import Users and Customers and record the running version against the affected range above.
- Check external attack surface scans for internet facing instances of the component.
- Review logs on affected systems for unusual requests, errors or new processes around the vulnerable function.
- Confirm with an authenticated vulnerability scan once your scanner has a check for this CVE.
How to fix it
- Apply the fixed version of Export and Import Users and Customers named in the vendor advisory.
- If patching must wait, restrict network access to the affected service and put it behind authentication or a web application firewall rule.
- Rescan after the change to prove the exposure is gone, then close the ticket.
CTEM action plan
| CTEM stage | What to do for this CVE |
|---|---|
| Scope | Add every business service that depends on Export and Import Users and Customers to the current CTEM cycle. |
| Discover | Find all instances, including shadow and cloud deployments, and record versions and exposure. |
| Prioritize | Rank using EPSS and CVSS together with asset exposure and business impact. |
| Validate | Confirm the flaw is reachable and exploitable in your environment and that compensating controls work. |
| Mobilize | Assign the fix to the asset owner with a due date matched to the priority, then verify closure. |
CWE References
Technical References
Frequently asked questions
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